Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our shipping policy below for information about order processing, shipping times, delivery charges, and other important details.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak shopping seasons, promotions, or unforeseen circumstances, processing times may be slightly longer.
Shipping Locations
We currently ship to customers across India. If your location is not available during checkout, please contact our customer support team for assistance.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, package weight, and shipping method selected.
We may also offer:
- Free shipping on orders above (1000).
- Promotional shipping offers during selected campaigns.
Estimated Delivery Time
Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Express Shipping | 1–3 Business Days |
Please note that delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and tracking link.
Delivery Delays
While we strive to deliver orders on time, occasional delays may occur due to:
- High order volumes
- Weather conditions
- Public holidays
- Courier service disruptions
- Incorrect or incomplete shipping addresses
We appreciate your patience in such situations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing the order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
If you notice an error in your shipping address, please contact us immediately at publicpalm2026@gmail.com or +91 9457208214.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts by the courier:
- The package may be returned to us.
- Reshipping charges may apply before the order can be sent again.
Damaged or Missing Packages
If your package arrives damaged or items are missing:
- Contact us within 48 hours of receiving your order.
- Include your order number and clear photographs of the package and products.
- We will investigate the issue and provide an appropriate resolution.
Lost Shipments
If your shipment appears to be lost during transit, please contact us. We will coordinate with the shipping carrier to investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
publicpalm.com
Email: publicpalm2026@gmail.com
Phone: +91 9457208214
Business Hours: Monday to Saturday, 10:00 AM – 5:00 PM