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Refund & Cancellation Policy

Last Updated: [15/June/2026]

At [ PublicPalm ], customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds processed. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Before Shipment

  • Orders may be cancelled within 12 hours of placing the order or before the order has been dispatched, whichever occurs first.
  • If the cancellation request is approved before shipment, a 100% refund will be processed to the original payment method within 5–7 business days.

After Shipment

  • Orders that have already been shipped cannot be cancelled.
  • Customers may initiate a return after delivery if the product meets our return eligibility criteria.

2. Refund Eligibility

You may be eligible for a refund if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The product is significantly different from the description on our website.
  • The product is lost in transit and confirmed by the shipping carrier.
  • The returned item is received in its original condition, unused, with all original packaging, tags, manuals, accessories, and proof of purchase.

To request a refund, customers must contact us within 7 days of receiving the order.

3. Refund Process & Timelines

Once your returned item is received and inspected:

  • Refund approval or rejection will be communicated within 2–3 business days.
  • Approved refunds will be processed within 5–7 business days.
  • Depending on your bank or payment provider, the refunded amount may take an additional 3–10 business days to appear in your account.

Refunds will be issued using the original payment method used during purchase.

4. Exchange Policy

Eligible products may be exchanged for:

  • Manufacturing defects
  • Damaged products
  • Wrong product delivered
  • Incorrect size (if applicable)

Exchange requests must be submitted within 7 days of delivery.

If the requested replacement is unavailable, a refund will be processed according to this policy.

5. Non-Refundable Items

The following items are not eligible for refunds or exchanges unless they arrive damaged or defective:

  • Products marked as Final Sale or Non-Returnable
  • Gift cards or digital products
  • Downloadable software or digital content
  • Personalized or customized products
  • Perishable goods
  • Products returned without original packaging or missing accessories
  • Products showing signs of use, damage, or alteration by the customer
  • Items returned after the eligible return period

6. Cancellation Fees

  • No cancellation fee will be charged for orders cancelled before shipment.
  • If an order has already been shipped, cancellation is not permitted.
  • If a customer refuses delivery without a valid reason, shipping charges and return shipping costs (if applicable) may be deducted from the refund.

7. Shipping Charges

  • Original shipping charges are non-refundable, except in cases where:
    • An incorrect product was delivered.
    • The product arrived damaged or defective.
    • The order was cancelled due to our inability to fulfill it.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

8. How to Request a Refund or Cancellation

  • To request a cancellation, refund, or exchange:

    1. Contact our customer support within the applicable time period.
    2. Provide your:
      • Order Number
      • Full Name
      • Reason for the request
      • Photos or videos (if reporting damage or defects)
    3. Wait for confirmation and return instructions from our support team.
    4. Ship the item back (if requested) using the provided instructions.

    Returns sent without prior authorization may not be accepted.

9. Failed Deliveries

  • If an order is returned to us due to:

    • Incorrect shipping address provided by the customer,
    • Failure to accept delivery,
    • Multiple unsuccessful delivery attempts,

    we may deduct shipping and handling charges before issuing any eligible refund.

10. Contact Information

  • For refund, cancellation, or exchange requests, please contact:

    Customer Support: [ PublicPalm ]
    Email: publicpalm2026@gmail.com
    Phone: +91-9457208214
    Business Hours: Monday – Saturday, 10:00 AM – 5:00 PM (IST)

    We aim to respond to all refund and cancellation requests within 24–48 business hours.

11. Policy Updates

  • We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before making a purchase.

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