Last Updated: [ 15/June/2026 ]
At [ PublicPalm ], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand the conditions, timelines, and procedures for returns, refunds, and exchanges.
1. Eligibility for Returns
You may request a return if the following conditions are met:
- The return request is made within 7 days of receiving your order.
- The product is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, accessories, manuals, warranty cards, and packaging are intact.
- The item is accompanied by the original invoice or proof of purchase.
- The product has not been damaged due to misuse, improper handling, or negligence.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Downloadable digital products
- Personalized or custom-made products
- Perishable goods
- Intimate or hygiene-related products
- Items marked as “Final Sale” or “Non-Returnable”
- Products without original packaging or missing accessories
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Downloadable digital products
- Personalized or custom-made products
- Perishable goods
- Intimate or hygiene-related products
- Items marked as “Final Sale” or “Non-Returnable”
- Products without original packaging or missing accessories
3. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective item
- The wrong product
- Missing items from your order
Please contact us within 48 hours of delivery.
To help us process your request quickly, provide:
- Order number
- Photos or videos showing the issue
- Images of the product packaging
- A brief description of the problem
Claims submitted after 48 hours may not be eligible for replacement or refund.
4. Return Process
To initiate a return:
Step 1
Contact our customer support team with your order details.
Step 2
Our team will verify your request within 2 business days.
Step 3
If approved, we will provide:
- Return Authorization (if applicable)
- Return shipping instructions
- Pickup scheduling (where available)
Step 4
Pack the item securely in its original packaging.
Step 5
Ship the product or hand it over to the assigned courier.
5. Return Shipping
If the return is due to:
Our Error
We will bear the return shipping cost if:
- Wrong product delivered
- Defective product
- Damaged product during transit
Customer Preference
If returning because of:
- Change of mind
- Ordered by mistake
- No longer needed
The customer is responsible for return shipping charges unless otherwise stated.
6. Inspection Process
After receiving the returned product, we will inspect it within 3 business days.
If the item meets our return requirements, your refund or exchange will be processed.
If the item does not qualify, it may be returned to you without a refund.
7. Refund Policy
Once your return is approved:
- Refunds are initiated within 5 business days after inspection.
- The refunded amount will be credited to the original payment method.
- Depending on your bank or payment provider, the amount may take 5–10 business days to appear in your account.
Shipping charges, cash-on-delivery fees, gift wrapping charges, and other service fees are non-refundable, unless the return is due to our error.
8. Exchange Policy
We offer exchanges for:
- Incorrect size
- Manufacturing defects
- Damaged products
- Wrong item delivered
Exchange requests must be submitted within 7 days of delivery.
Approved exchanges will be dispatched within 3–5 business days after the returned item passes inspection.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer:
- A full refund
- Store credit
- An alternative product of equal value
9. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation is no longer possible. You may instead request a return after delivery, subject to this Return Policy.
Refunds for cancelled orders are processed within 5 business days, with the credited amount typically appearing within 5–10 business days, depending on your payment provider.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit/debit card provider.
- Contact your bank, as processing times may vary.
- If you still have not received your refund after 10 business days, please contact our support team.
11. Return Address
Please do not send products back without receiving return authorization from our support team.
Return Address:
[PublicPalm]
[H.No. Vill Abhedopura Thana Achhnera, Kiraoli, Agra, Uttar Pradesh (283122)]
[India]
12. Contact Customer Support
For returns, refunds, or exchanges, please contact us:
Email: publicpalm2026@gmail.com
Phone: +91-9457208214
Business Hours: Monday–Saturday, 10:00 AM – 5:00 PM (IST)
Website: https://publicpalm.com/
Frequently Asked Questions (FAQs)
How many days do I have to return a product?
You may request a return within 7 days of receiving your order.
How long does it take to receive my refund?
Refunds are initiated within 5 business days after the returned item is approved. It may take an additional 5–10 business days for the amount to appear in your account.
Can I exchange a product instead of requesting a refund?
Yes. Eligible products can be exchanged within 7 days of delivery, subject to stock availability.
Do I have to pay for return shipping?
If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. For returns due to a change of mind or other customer-related reasons, return shipping charges are the customer’s responsibility unless otherwise specified.
What if I receive a damaged or incorrect item?
Please notify us within 48 hours of delivery with photos or videos of the issue. We will arrange a replacement or refund after verification.
Can I return a used product?
No. Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories unless the item is defective or damaged upon arrival.